Frequently Asked Questions
Everything you need to know about our premium food and wine selection.
How do you ensure the quality of perishable goods during shipping?
All temperature-sensitive items are packed in insulated containers with reusable ice packs to maintain optimal freshness from our cellar to your door.
What is your standard delivery timeframe?
Orders are typically processed within 24 hours. Local deliveries arrive within 1-2 business days, while interstate shipping usually takes 3-5 business days depending on your location.
Do you offer international shipping for your wines and gourmet products?
Currently, we only ship within Australia to ensure the integrity of our products and comply with international alcohol distribution regulations.
Can I return a product if I am not satisfied?
We accept returns for damaged or faulty goods within 14 days of receipt. Due to health and safety regulations, we cannot accept returns on food items for change of mind.
Do you provide gift wrapping and personalized messages?
Yes, we offer premium gift wrapping and the option to include a handwritten note at checkout, making our hampers and bottles perfect for any special occasion.
Are there age restrictions for purchasing from your store?
Yes, you must be 18 years or older to purchase alcohol. A valid ID may be required upon delivery to verify your age.