Returns & Exchanges
At East End Cellars, we strive to provide the highest quality gourmet food and fine wines, but if your order is damaged or incorrect, we are here to help. We offer replacements or refunds for faulty products within 14 days of purchase to ensure your complete satisfaction.
Contact Our Team
Email our customer service team with your order number and details regarding the issue or damage within 14 days of receiving your goods.
Provide Proof
Please attach clear photographs of any damaged items or incorrect products to help us expedite your claim and improve our shipping processes.
Secure Packaging
If a return is required, ensure the items are packed securely in their original packaging to prevent further damage during transit back to our cellar.
Processing Refund
Once your return is inspected and approved, we will process a refund to your original payment method or arrange for a replacement to be shipped immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing